Customer Help
Get support for AKSIGHT optics, orders, and warranty.
Orders and Shipping
Most orders ship within 1–2 business days.
Estimated delivery time:
USA: 5–10 business days
Canada: 7–12 business days
Tracking number provided for every shipment.Other Countries:
Estimated delivery times vary by destination. The exact arrival date will be based on the UPS/FedEx international tracking updates provided for your shipment.
Yes, we ship to the United States, Canada, and selected countries worldwide.
Shipping options and cost are shown at checkout.
Yes. Our red dot sights and scopes are compatible with most:
Picatinny rails
Weaver rails
Standard AR platforms
If you’re unsure, contact us with your setup and we’ll confirm compatibility.
Yes — our optics are built to maintain zero even under heavy recoil.
For best results, ensure proper installation and torque.
Yes. Every optic is built to withstand outdoor environments:
Waterproof housing
Fog-resistant lenses
Shockproof construction
Suitable for hunting, range shooting, and tactical use.
Returns: 30-day money-back guarantee
Warranty: 1-year limited warranty
Covers manufacturing defects, electronic issues, and other non-user-caused problems.
We provide step-by-step guidance:
Installation instructions
Zeroing tips
Recommended distances
If you need help, send us your firearm model and we’ll guide you.
If your order has not yet been processed or shipped, our team can help update or cancel it.
Please contact us as soon as possible.
Once an order is shipped, changes are no longer possible.
We accept major payment options including:
Credit/Debit cards
PayPal
Secure online payment gateways
Available methods will appear during checkout based on your region.
Yes! You’ll receive a tracking number by email once your order ships.
Tracking updates may take 24–48 hours to appear after your package has been scanned by the carrier.
International shipments may show fewer updates depending on customs processing and local carrier systems.
If your shipment is delayed beyond the estimated delivery window, contact our support team.
We will assist in locating your package and, if necessary, arrange a replacement according to our policies.
Yes, express shipping is available in selected regions.
Options and pricing will appear at checkout.
If the order has not shipped, we can update your address.
Contact our support team immediately with your correct information.
Returns and Warranty
All AKSIGHT optics come with a 12-month limited warranty from the delivery date, covering manufacturing defects in materials and workmanship under normal use.
Not covered: normal wear and tear, cosmetic damage, misuse/accidents, improper installation, unauthorized modifications, and damage caused by third-party mounts/accessories.
How to claim: Email our support with your order number, product model, and photos/videos of the issue. We’ll review your request within 1–2 business days and advise the next step (repair or replacement, if eligible).
If you discover a quality-related issue within 30 days of receiving your product — and it is not caused by human damage — please send our support team a short video showing the problem.
After verification, we will provide a free return for a refund or exchange.
If the item you received does not match your order, contact us with your order number and a photo or video of the product.
We will arrange the correct item to be shipped at no additional cost.
If the sight appears dim, unstable, misaligned, or inconsistent in use, send us a video demonstrating the issue.
Our team will help troubleshoot or confirm whether a warranty replacement is required.
If your package or product shows signs of shipping damage, please send us photos or videos of the condition.
After review, we will provide a free replacement.
You usually do not need to ship anything back unless our team specifically requests it.
Contact our support team with details and proof of the issue, and we will provide all further instructions.
You can reach us through our email or website contact form.
Most messages receive a response within 24 business hours.
If your order has not shipped yet, we can update your address.
Contact us immediately with the correct information.
Order changes or cancellations are possible before the package ships.
Once the order is in transit, it cannot be modified or stopped.
Yes — all AKSIGHT optics include a limited warranty against manufacturing defects.
Submit a short video showing the issue and our team will assist you with the verification and replacement process.
Contact AKSIGHT Support
“Our team is here to assist with orders, warranty claims, and product support — always within 24 hours.”
Phone / WhatsApp: +86 130 8885 5012
Email: aksighttech@gmail.com